Support

Our IT support and maintenance packages offer your business the best cover around, tailored to your individual needs. We offer on-site and remote-only support, or a mixture of both!

Technology Implementation

Our team of IT experts understand every aspect of technology implementation, all the way from planning a strategy, project management, installation, testing and end user training. This is our core value, we want technology working for you with minimal maintenance.

Technology Assessments

The quality, performance and security of your network can be vastly improved with our technology audits. Working together with your in-house team, we analyse your IT infrastructure in order to identify any vulnerabilities. We then set priorities that match your personal budget requirements.

IT Budgeting

The highly trained and experienced project managers at Oaktree IT Solutions can help you acquire the technology that you need to reach your business objectives while staying within your budget.

Support Maintenance Packages

All our support and maintenance packages are tailor made to fit your business requirements.

Below are our entry support packages:

Services Plan A Plan B Plan C
Included Monthly Remote & Telephone Support Hours Unlimited 10 hours 5 hours
Remote Support x x x
On-site Support x x x
Windows Updates x x x
Anti-Virus Monitoring x x x
Firewall Monitoring x x x
Annual System Reports x x x
Business Hours Support x x x
Office365 Support x x x
Response (remote) – 4 Hours x x x
Response (on-site) – 12 Hours x x
Training x x
Server Monitoring x x
Network Monitoring x x
Desktop Monitoring x x
Quarterly Audit Reports x x
Monthly Health Checks x
Response (remote) – 2 Hours x
Response (on-site) – 8 Hours x
Evening Support x
Weekend Support x
International Remote Support x
Backup Solution x

 

* Our support and maintenance package costs vary dependent on the size of the business and implementation of services required.

The benefits of our support and maintenance packages:

  • Focus on your core business
  • Comprehensive infrastructure support for your users, desktops, servers and devices
  • Manage and save cost without losing on quality and efficiency
  • Enhance your business using the right software tools and solutions
  • Improve information protection